SHIPPING POLICY
We offer the following shipping options for our customers:
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Standard Shipping: Estimated delivery time is 7 business days.
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Express Shipping: Estimated delivery time is 3 business days.
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International Shipping: We offer international shipping to select countries. Shipping times may vary depending on the destination.
Processing Time: Orders are typically processed and shipped within 3 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
Free Shipping: We offer free standard shipping on orders within West Malaysia. Free shipping eligibility may vary, so please check our website for current promotions and details. East Malaysia we will require RM 10 for shipping fee.
International Shipping: For international orders, please note that customs duties, taxes, or other fees may apply depending on your country's regulations. Customers are responsible for any additional charges associated with international shipping.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team, and we will assist you in resolving the issue.
RETURN POLICY
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 7 days of receiving your package to request a return or exchange.
Conditions for Returns:
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Items must be in their original packaging and unused condition.
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Returns must be initiated within 7 days of receiving your order.
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We do not accept returns on opened or partially consumed products for health and safety reasons.
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Return Process:
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Contact our customer support team to request a return or exchange and provide your order number and reason for the return.
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Our team will provide you with a return authorization and instructions on how to return the item(s).
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Once we receive the returned item(s) in good condition, we will process your refund or exchange.
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Refunds: Refunds will be issued to the original payment method used for the purchase, and the processing time may vary depending on your payment provider.
Shipping Costs: Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund, including any return shipping costs.